We do our best to check every garment as it goes through the printing process, but inevitably we might miss some. BYOB Print and Design adheres to an industry standard of 72 hours after receipt of garments for you the client to inspect your goods and make any claims if necessary. BYOB Print and Design will not be responsible for garment errors if notified after the 72 hour window. We do our best to check each garment, but the final inspection is ultimately the responsibility of you the client.
BYOB Print and Design is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Spoilage under/over runs
Screen printing is a creative endeavor, a craft. That being said we can't promise perfection. Items may have manufacturer defects we missed or slight variances from the mocked up product. For these reasons we allow for a 5% under/over on orders. We recommend ordering an extra 3-5% of your total to accommodate for this, especially if you need an exact total. Although we strive for perfection mistakes do happen.
All submitted artwork must be 300 dpi or in vector format and either Photoshop or Illustrator. Preferred file formats are, in order, .ai, .psd, .eps and .pdf. Please have artwork sized to the actual finished print size you want the design to be. If artwork is created in Illustrator then all text must be converted to outlines. BYOB Print and Design can assist with artwork preparation if needed for an hourly fee. See artwork guidelines page for further info.
Any changes made after an order has been placed will incur a $50 fee. This will delay your order even if you have requested a rush or specified a due by date, so be sure your order is exactly as you want it at the time of final approval. Once the job gets started it can be an inconvenience to change direction so it's best to be sure of your order.
All orders are final. If a cancellation is requested after an order has been placed there will be a 20% restocking fee and payment for any service already provided. NO CANCELLATIONS after the process has already begun on your order and/or if it is a rush order.
BYOB Print and Design does not offer refunds. If a valid error with your order is reported within the 72 hour window we can reprint the necessary garments that exceed the normal spoilage rate. You will be required to return the misprinted items. Shipping expenses will be covered by BYOB Print and Design. We will not be responsible for shirts already sold or given away.
BYOB Print and Design specializes in screen printing plastisol ink using spray tack in order to stick the garment to the press. There may be a residue of spray tack left on the inside of the shirts. That being the case we suggest washing in cold water and tumble drying low. All garments should be washed before wearing.
Pricing is subject to change at any time.
At BYOB Print & Design, our fundamental philosophy is “Our customers are family” That value powers all of the decisions we make, including how we gather and respect your personal information.
We’ve crafted the policy below to be as clear and straightforward as possible. Our aim is for you—our customers—to always feel informed and empowered with respect to your privacy on BYOB Print & Design.
WHAT INFORMATION DO WE COLLECT?
The categories of Personal Information that we may collect from you or receive about you include, but are not limited to, the following: name, date of birth, email address, login/user ID and password details, order requests, postal address, telephone number, other categories of information that may be designated “optional” at the time of submission, any information that you have made publicly available on social media networks when you use your social media login credentials to register for a Course or post a comment to the Site or Service, and, when combined with personal identifiers, information regarding your previous registration, website browsing history, interests and demographic information such as age and gender.
HOW BYOB PRINT & DESIGN COLLECTS YOUR INFORMATION.
We collect your Personal Information when you:
Create an account on the Site or register to use the Service;
Register or apply for a website, either directly or by using your social networking credentials on the Site or Service or a third-party website;
Sign up for a tool, either directly or by using your social networking credentials on the Site or Service or a third-party website;
Interact with us on various social media channels such as Facebook, Twitter, Instagram, LinkedIn, etc.;
Post information to the Site or Service that includes Personal Information, for example, by posting in a chat room or on a blog post;
Communicate with us, for example, by submitting queries regarding the Site or the Service, interacting with our customer support, marketing or sales teams, or requesting additional information from us, including newsletters or other marketing materials; and
Sign up, in person or online, for events or programs that are run by us or by the third party organizations that we partner with.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways: ; To personalize your experience (your information helps us to better respond to your individual needs) ; To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) ; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) ; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide, may be used to send you information and updates pertaining to your order, in addition to receiving weekly newsletter, company updates, related product or service information, etc.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.